Gravia Cloud · Terms

Explore details and get started quickly.

Version: 1.2.0

Last updated: 1 Jan 2026

These Terms govern your access to and use of the Gravia Cloud by ZEOUR LTD services, including our website (Next.js), proxy API (Node/Express), and backend (Laravel), plus related features and content.

1. Agreement & Eligibility

You confirm you have authority to bind the entity using Gravia Cloud, or that you are of legal age if using personally.
These Terms may be updated periodically; material changes will include additional notice. Continued use signifies acceptance.

2. Accounts & Security

You are responsible for safeguarding credentials and ensuring use complies with law and these Terms.
Notify ZEOUR LTD promptly if you suspect unauthorized access or security issues.

3. Subscriptions, Trials & Billing

Plans/pricing are listed on the Gravia Cloud site; regional taxes may apply.
Payments run through Stripe, so card details never touch our servers.
Subscriptions auto-renew unless cancelled before renewal; trials can be cancelled before they end to avoid charges.
Cancellations take effect at the end of the billing period; refunds follow applicable law and plan-specific terms.

4. Acceptable Use

No unlawful, harmful, or infringing activity, harassment, or abusive content.
No reverse engineering, security testing without permission, or interference with the Service.
No spam or unauthorized bulk messaging; respect third-party rights and regulations.

5. Customer Data & Privacy

You retain ownership of Customer Data; we process it per our Privacy Policy to provide the Service.
We act as processor when handling personal data on your behalf; a DPA is available via info@zeour.co.uk.
Stripe processes payment data as an independent controller/processor under its own terms.
Optional AI chat is relayed to OpenAI for responses; API data is not used to train OpenAI models by default.

6. Service Availability & Support

We strive for high availability and timely support. Planned maintenance may occur with notice where feasible.
Features may be modified or discontinued; materially adverse changes will include notice and options where possible.

7. Intellectual Property

ZEOUR LTD and its licensors retain all rights in Gravia Cloud; no rights are granted beyond those expressly stated.
Feedback may be used to improve the Service without obligation.

8. Third-Party Services

Integrations include Stripe for payments and OpenAI for optional AI; their terms and privacy policies apply to their services.

9. Disclaimers

Except as stated, the Service is provided “as is” and “as available.” We disclaim implied warranties to the maximum extent allowed.

10. Limitation of Liability

Neither party is liable for indirect/consequential damages, lost profits, or lost data to the maximum extent permitted.
Aggregate liability is capped at amounts paid for the Service in the 12 months preceding the claim.

11. Indemnity

You will defend and indemnify ZEOUR LTD against claims arising from misuse of the Service or breach of these Terms, where permitted by law.

12. International Compliance

You represent that you are not subject to sanctions and comply with export-control laws.

13. Governing Law & Venue

These Terms follow the laws of England and Wales, with exclusive jurisdiction in its courts unless local law requires otherwise.

14. Contact

Questions? Email info@zeour.co.uk.

Need more info? Email info@zeour.co.uk.